Spare parts delivery within 24 hrs
Even in challenging times, our customer service performance is unwavering. Our customers confirm time and again that our reliable performance helps take the pressure off them. The numbers confirm it: despite the challenging supply chain situation over the past two years, we can proudly say that over 90% of our spare parts orders were delivered within 24 hours. This consistent delivery performance is the result of our sophisticated warehouse management. With the necessary foresight, our experienced team manages to walk the fine line between a customer-oriented and at the same time economically sensible approach.
Our spare parts are supplied from our central warehouse, which is located in Willich, in the immediate vicinity of Düsseldorf. Every day, countless shipments are sent off to our customers on their way through Europe and North Africa. All success factors – manpower, logistics and infrastructure – are perfectly coordinated. Our well-adjusted team has maintained a family-like relationship with many customers for years.
Make sure you have a minimum stock of spare parts in your warehouse. Although our parts inventories are still well stocked, even we cannot exclude supply shortages at some point.
Check your spare parts stock
At this point, however, we would like to draw your attention to another aspect of spare parts supply. The dynamic market in raw materials as well as the changes in legislation put even our limits to the test. Machines that are 10 years or older are especially affected here. The life expectancy of Yamato scales averages about 25 years, provided that all spare parts can still be procured. We can certainly guarantee the availability of these spare parts for some time to come, as we still have sufficient stock for the time being. Nevertheless, shortages for certain circuit boards may occur. We therefore strongly recommend that you check your spare parts inventory as well as the condition of your machines and stock up on specific spare parts where necessary.
We will be happy to advise you whether and to what extent your machines could be affected by such a supply shortage.
Our service technicians are here for you
We will be happy to help you decide which spare parts you should have in stock in case of a shortage. We are aware, of course, that your technical staff has the appropriate knowledge about the condition of your Yamato scales. Nevertheless, we offer you our support in these considerations, according to the motto – as much as necessary, as little as possible.
We can offer you the following advice and assistance:
- A joint review of the lists of recommended spare parts for immediate assistance. Here you will find three options of varying scope per machine series. You will find more detailed information here …
- An appointment for a telephone consultation. The state of your machines can be discussed in an open dialog with the service technician who has been servicing your machines for years. Since we carefully document all previous repairs on your machines, it is possible to prepare a quotation tailored to your individual needs.
- An inspection by our virtual technical service, Y-ViTeSe. Here, our service technician gains a direct impression of the condition of the machine with a “look over your shoulder” to provide you with a comprehensive set of recommendations. Check here for detailed information about our Y-ViTeSe-Service.
- An onsite visit by one of our technicians. This is obviously the safest method, where a quick and professional inspection of the machine can be performed. Our service technician is equipped with a mobile stock, enabling him to replace some spare parts immediately. He will also provide you with a concrete list of recommended spare parts.
Spare Parts Manager
“Bottlenecks in the supply of spare parts can occur at any given time, and it may not be possible for us to always supply all parts.
We see it as our highest priority to safeguard the continuity of our customers’ production process. For this reason, we feel it is important for us to alert you to possible shortages and therefore recommend that you keep a minimum stock of spare parts in your own warehouse.”
These recommendations are based on more than 15 years of experience at Yamato Scale.
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